Privacy Policy

1. Introduction

This Privacy Policy explains how we may collect, use, store and protect personal information when you:

• Visit our website
• Contact us by telephone, email or WhatsApp
• Submit a contact or enquiry form
• Request vehicle recovery or transportation
• Request information about our services
• Otherwise communicate with AutoHub Recovery

2. Who We Are

AutoHub Recovery provides vehicle recovery, transportation and related vehicle services across London and surrounding areas.

Trading Name: AutoHub Recovery
Website: autohubrecovery.co.uk
Email: info@autohubrecovery.co.uk
Telephone: +44 7907 829402
Address: 20 Recreation Road, Southall, UB2 5PE, United Kingdom

3. Information We May Collect

Contact Information

• Your name
• Telephone number
• Email address
• Contact preferences

Vehicle and Recovery Information

• Vehicle make and model
• Vehicle registration number
• Vehicle condition
• Breakdown or fault information
• Collection location
• Destination address or postcode
• Auction or collection details
• Other relevant service information

Communications

We may retain information contained in emails, contact forms, WhatsApp messages, telephone enquiries and other communications relating to your request or booking.

Website Information

Certain technical information may be collected automatically, including IP address, browser type, device information, pages visited, referring website and general website usage information.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Provide quotations
• Arrange vehicle recovery or transportation
• Communicate about a booking
• Locate a vehicle requiring assistance
• Understand vehicle condition and service requirements
• Deliver requested services
• Maintain appropriate business records
• Respond to complaints or enquiries
• Improve our website and services
• Protect our website and business from misuse
• Meet legal, regulatory or accounting obligations

5. Our Lawful Bases for Processing

Contract

Processing may be necessary to provide a quotation, arrange a booking or perform a service you have requested.

Legitimate Interests

We may process information where reasonably necessary to operate, protect and improve our business.

Legal Obligation

Certain information may be retained or processed where required to meet legal, accounting, tax or regulatory obligations.

Consent

Where consent is required, such as for certain marketing activities or non-essential cookies, we may rely on your consent.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies. Some cookies are necessary for the website to operate, while others may be used for analytics, preferences or marketing where applicable.

Where consent is legally required, non-essential cookies should only be used after appropriate consent has been obtained.

7. Marketing Communications

AutoHub Recovery may only use your contact information for marketing where there is an appropriate legal basis to do so.

Where consent is required, you may withdraw that consent or ask us to stop sending marketing communications at any time.

8. Sharing Your Information

We do not sell personal information.

Where necessary, information may be shared with trusted third parties such as:

• Website and hosting providers
• IT service providers
• Communication providers
• Payment providers where applicable
• Professional advisers
• Contractors or service partners
• Authorities where legally required

9. International Transfers

Some technology or service providers may process information outside the United Kingdom. Appropriate safeguards should be used where required by applicable data protection law.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, business records, disputes, complaints and legal, accounting or tax obligations.

11. Data Security

We take reasonable organisational and technical measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

No internet transmission or electronic storage method can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, you may have rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request portability where applicable
• Withdraw consent where processing is based on consent

13. Complaints

If you have concerns about how AutoHub Recovery handles your personal information, please contact us first so we can try to resolve the matter.

You may also have the right to complain to the UK Information Commissioner's Office.

14. Third-Party Links

Our website may contain links to third-party websites. AutoHub Recovery is not responsible for the privacy practices or content of independent third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, service providers, applicable law or guidance.

The latest version will be published on this page with an updated revision date.

16. Contact Us