Terms & Conditions

1. About These Terms

These Terms & Conditions govern the use of the AutoHub Recovery website and services supplied by AutoHub Recovery.

By requesting, booking or accepting a service, you agree that these Terms & Conditions may apply to the service provided.

2. About AutoHub Recovery

Our services include:

• Breakdown Recovery
• Rescue Services
• Car Recovery Services
• Vehicle Diagnostics
• Auction Vehicle Collection
• Related vehicle transportation services

Website: autohubrecovery.co.uk
Telephone: +44 7907 829402
Email: info@autohubrecovery.co.uk
Address: 20 Recreation Road, Southall, UB2 5PE, United Kingdom

3. Requesting a Service

When contacting AutoHub Recovery, you should provide accurate information including where relevant:

• Your name and contact details
• Collection location or postcode
• Destination postcode or address
• Vehicle make and model
• Vehicle condition
• Whether the vehicle starts or drives
• Nature of the breakdown or problem
• Accident or visible damage
• Wheel, tyre or steering condition
• Access restrictions
• Auction collection information

4. Quotes and Pricing

Any quotation will be based on the information available at the time it is provided.

The price may need to change if:

• The vehicle condition differs materially from the information provided
• The collection or delivery location changes
• Additional mileage is required
• Access is substantially more difficult than described
• Specialist equipment or additional work becomes necessary
• Significant waiting time occurs
• Additional services are requested
• Other circumstances materially affect the recovery requirement

Where reasonably possible, additional charges will be explained before additional work is undertaken.

5. Booking Confirmation

A booking is not considered confirmed until AutoHub Recovery has accepted the service request and, where applicable, agreed the service, collection location, destination, vehicle details, approximate timing and price or pricing basis.

6. Payment

Payment terms should be confirmed when the service is arranged.

Unless otherwise agreed, payment may be required before, during or immediately following completion of the service.

Customers are responsible for ensuring that payment and billing information supplied is accurate.

7. Arrival and Estimated Times

Any arrival, collection or completion time communicated by AutoHub Recovery should generally be treated as an estimate unless expressly confirmed otherwise.

Delays may be affected by:

• Traffic
• Weather
• Road closures
• Vehicle location
• Access restrictions
• Earlier recovery jobs
• Equipment availability
• Accidents or other circumstances outside our control

8. Customer Responsibilities

You are responsible for:

• Providing accurate vehicle information
• Providing correct collection and destination details
• Informing us about known damage
• Informing us if the vehicle cannot steer, roll or brake normally
• Disclosing locked wheels or damaged tyres
• Providing vehicle keys where required
• Having authority to request transportation
• Providing required auction or release documents
• Ensuring reasonable access to collection and delivery locations
• Removing valuable belongings where reasonably possible

9. Authority to Move the Vehicle

By requesting recovery or transportation, you confirm that you are the vehicle owner or are authorised by the owner or another legally entitled party to arrange its movement.

10. Vehicle Condition

Existing vehicle damage should be disclosed before collection where known.

AutoHub Recovery is not responsible for pre-existing mechanical faults, electrical faults, body damage, tyre damage, wheel damage, interior damage, warning lights or other conditions that existed before the service began.

11. Loading and Transportation

Vehicles will be loaded, secured, transported and unloaded using methods considered reasonably appropriate for the circumstances.

Customers must disclose any condition that could affect safe loading or transportation.

12. Breakdown and Rescue Services

A roadside problem may not always be capable of being repaired or resolved at the vehicle's location.

Where roadside assistance is not appropriate or successful, vehicle recovery or onward transportation may be recommended.

AutoHub Recovery does not guarantee that a vehicle can be repaired at the roadside.

13. Vehicle Diagnostics

Diagnostic services are intended to provide information that may assist in identifying vehicle faults.

A diagnostic assessment:

• May not identify every mechanical or electrical problem
• Does not itself constitute a repair
• May require further investigation
• Does not guarantee the vehicle is safe to continue driving

14. Auction Vehicle Collection

For auction collections, customers are responsible for providing:

• Correct auction location
• Vehicle information
• Collection reference
• Release documentation where required
• Collection times or restrictions
• Accurate vehicle condition
• Delivery destination

Additional costs resulting from inaccurate or incomplete information, denied release, excessive waiting or unexpected loading requirements may be charged where reasonable.

15. Personal Belongings

Customers should remove money, jewellery, documents, electronics and other valuable personal items from the vehicle wherever reasonably possible before transportation.

16. Cancellation and Failed Collection

If you need to cancel or change a booking, please contact AutoHub Recovery as soon as possible.

Where a recovery operator has already been dispatched, arrived at the location or incurred reasonable costs, an applicable call-out, waiting or cancellation charge may apply where such a charge has been properly communicated.

17. Access and Waiting Time

Customers should ensure reasonable access to the vehicle.

Additional charges may arise where substantial waiting or additional work results from incorrect location details, unavailable keys, auction delays, restricted access, customer absence or undisclosed vehicle conditions.

18. Circumstances Outside Our Control

AutoHub Recovery will not be responsible for delays or failures caused by events outside our reasonable control, including severe weather, road closures, traffic incidents, emergency restrictions, equipment breakdown, government action or other unavoidable circumstances.

19. Liability

AutoHub Recovery does not seek to exclude liability where doing so would be unlawful.

Customers should notify AutoHub Recovery promptly if they believe damage occurred during a recovery or transportation service and provide reasonable supporting information.

20. Consumer Rights

If you are dealing with AutoHub Recovery as a consumer, you may have statutory rights under UK consumer law.

Those rights are not replaced by these Terms & Conditions.

21. Website Information

We aim to keep information on autohubrecovery.co.uk accurate and up to date.

• Website information may change
• Service availability may vary
• Website content does not constitute a guaranteed quotation
• Any displayed prices may be subject to confirmation

22. Intellectual Property

Unless otherwise stated, original website content, branding and graphics belonging to AutoHub Recovery may not be reproduced or commercially used without permission.

23. External Links

Our website may contain links to third-party websites. AutoHub Recovery does not control and is not responsible for independent third-party websites.

24. Complaints

If you are dissatisfied with a service, contact AutoHub Recovery promptly with relevant information including your contact details, vehicle details, service date and description of the issue.

25. Governing Law

These Terms & Conditions are governed by the applicable laws of England and Wales.

Nothing in this section removes mandatory consumer protections or jurisdiction rights that apply by law.

26. Changes to These Terms

AutoHub Recovery may update these Terms & Conditions from time to time.

The latest version will be published on this website with an updated revision date.

27. Contact AutoHub Recovery